At NovaMart (operated by SKN Tour and Transport Private Limited), we understand that sometimes you may need to cancel an order. Our cancellation policy outlines the terms and process for cancelling orders placed on our platform. By purchasing from NovaMart, you agree to the terms of this Cancellation Policy.
1. Eligibility for Cancellation
Orders can only be cancelled if they have not yet been shipped or processed for delivery. Once an order has been dispatched or is in transit, it can no longer be cancelled, and you will need to follow the return process if you wish to return the product.
2. Cancellation Process
To cancel an order, please follow these steps:
Contact Us Promptly: As soon as you decide to cancel, contact our customer support team at info@novamart.biz or call +91 87911 98837.
Provide Order Details: Provide your order number, the items you wish to cancel, and the reason for the cancellation.
Confirmation of Cancellation: We will confirm whether the order can still be cancelled. If your order is eligible for cancellation, we will process the cancellation and notify you by email.
Refund Process: If the order has already been processed for payment, we will issue a refund to your original payment method, and you will receive an email confirming the refund. Please note that the processing time may vary depending on your payment provider.
3. Cancellation After Shipment
Once the order has been shipped or processed for delivery, you will not be able to cancel it through our platform. If you still wish to cancel after shipping, you must wait to receive the product and follow our Return Policy to initiate a return.
4. Partial Cancellations
In cases where you wish to cancel only part of your order (for example, specific items), this is possible only before the order has been shipped. If your order has already been processed for shipment, you will need to return the unwanted items after receiving them.
5. Non-Cancellable Orders
Some orders may be marked as non-cancellable. These typically include:
Customized or personalized items.
Products that are perishable or time-sensitive (e.g., food items, flowers).
Special promotions or items on final sale, where cancellation is not permitted.
These terms will be clearly indicated at the time of purchase.
6. Refund for Cancelled Orders
If your order is cancelled successfully before shipment, you will be refunded the full amount (including taxes and shipping charges if applicable). Refunds will be processed to the original payment method and may take [X] business days to appear in your account, depending on your payment provider.
7. Cancellation Fees
In some cases, NovaMart may charge a small cancellation fee to cover administrative costs. This will be clearly communicated to you at the time of cancellation.
8. Order Modifications
If you wish to modify the details of your order (such as the shipping address, size, or quantity), please contact us immediately after placing the order. If your order has not yet been processed for shipment, we will do our best to accommodate the changes. If the order is already in the shipment process, changes may not be possible, and you will need to follow the return process once the product is delivered.
9. Contact Us
If you need to cancel your order or have any questions regarding our cancellation policy, please reach out to our customer support team:
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