At NovaMart (operated by SKN Tour and Transport Private Limited), we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a return policy under certain conditions.
By purchasing from NovaMart, you agree to the terms of this Return Policy.
1. Eligibility for Return
To be eligible for a return, the following conditions must be met:
Time Frame: The return request must be made within [X] days of the delivery date.
Condition of the Product: The product must be unused, in the same condition that you received it, and in its original packaging with tags (if applicable).
Proof of Purchase: A valid proof of purchase (e.g., receipt, order confirmation, or invoice) must be provided.
Note: Some products, such as perishable goods, personalized items, or hygiene-related products, may not be eligible for return unless defective or damaged upon delivery.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team at info@novamart.biz or call +91 87911 98837 within the eligible return period.
Provide Details: Provide your order number, the product(s) you wish to return, and the reason for the return. If the product is defective or damaged, please include photos of the issue.
Approval and Instructions: Our team will review your request and, if approved, provide instructions on how to return the product. In some cases, we may offer a prepaid return shipping label.
Return the Product: Ship the product back to the vendor or to NovaMart's designated return address. You may be responsible for return shipping costs unless the return is due to an error on our part or a defective product.
3. Refunds and Exchanges
After we receive and inspect the returned product, you will be notified regarding the approval or rejection of your refund or exchange request.
Refunds: If your return is approved, we will process a refund to your original payment method. Please note that the processing time may vary depending on the payment provider.
Exchanges: If you wish to exchange an item for a different size, color, or product, you may request an exchange instead of a refund, subject to product availability.
Partial Refunds: In cases where the returned product is not in its original condition, is damaged, or is missing parts, a partial refund may be issued.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within [X] days of receiving the item. We will work to resolve the issue by either offering a replacement, repairing the item, or issuing a full refund. You may be required to provide photographic evidence of the damage or defect.
5. Non-Returnable Items
The following items are non-returnable:
Perishable goods (e.g., food items, flowers).
Customized or personalized items.
Gift cards.
Downloadable software products.
Items that are marked as "final sale" or "non-returnable" at the time of purchase.
6. Return Shipping Costs
Return Shipping Fees: Unless the item is defective, damaged, or an error was made in fulfilling your order, the customer is responsible for the return shipping costs.
Shipping Charges: Original shipping fees are non-refundable, except in cases where the return is due to an error on NovaMart's part or if the item was damaged or defective.
7. Cancellation Policy
Orders can only be canceled before they are shipped. Once the order has been shipped, you must follow the return process outlined above. If you wish to cancel an order before shipping, please contact our customer support team immediately.
8. Restocking Fees
In some cases, a restocking fee may be applied for returns. This fee will be deducted from the refund amount and will be clearly communicated to you at the time of your return request.
9. Gift Returns
If you received a product as a gift, you may be eligible for a store credit or exchange. Please contact us for further details.
10. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
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