Terms and Conditions

Effective Date:14-10-2025

Welcome to NovaMart.biz

These Terms and Conditions ("Terms") govern your access to and use of the NovaMart marketplace platform (the "Site"), operated by SKN Tour and Transport Private Limited ("NovaMart", "we", "us", or "our"), a company registered in [Insert Country]. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. Acceptance of Terms

By using the NovaMart platform, you accept and agree to abide by these Terms, as well as any other applicable rules or policies. NovaMart reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes to these Terms constitutes your acceptance of those changes.

2. About NovaMart

NovaMart is a multi-vendor e-commerce platform that allows vendors to list and sell products to users ("Customers"). We provide a marketplace for vendors ("Sellers") to promote and sell their goods to customers. As a marketplace platform, NovaMart facilitates transactions but does not itself sell products.

3. User Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this Site. By accessing and using the Site, you represent and warrant that you are of legal age to form a binding contract and are not prohibited from using the Site under applicable laws.

4. Vendor Registration

To sell on NovaMart, a vendor must register an account ("Vendor Account") and provide accurate and current information during registration. Vendors agree to:

• Provide truthful and accurate information about the products they offer for sale.

• Maintain up-to-date and accurate details about their business and product offerings.

• Abide by the Site's policies, including the prohibited products and services list.

NovaMart reserves the right to suspend or terminate the Vendor Account for any violations of the Site's policies or for any fraudulent activity.

5. Vendor Responsibilities

As a vendor, you agree to:

• Product Listings: List only lawful products for sale, accurately describe each item, and ensure that your listings do not infringe on the rights of any third party.

• Pricing: Set and maintain reasonable and fair prices for the products.

• Order Fulfillment: Ensure timely processing, shipment, and delivery of orders as agreed upon with customers.

• Customer Service: Provide satisfactory customer support and respond to customer inquiries or complaints promptly.

• Compliance: Comply with all applicable laws, including consumer protection, data privacy, and product safety regulations.

6. Customer Responsibilities

As a customer of NovaMart, you agree to:

• Provide accurate shipping and billing information when purchasing products.

• Respect the rights of vendors and NovaMart by following the Site’s policies.

• Make payment for any items purchased in accordance with the agreed-upon terms and conditions.

• Abide by NovaMart’s return, refund, and cancellation policies.

7. Payment and Fees

NovaMart charges a commission fee for each transaction processed on the Site. The specific commission rates are provided to vendors upon registration. Vendors are responsible for paying all applicable fees.

Payments for orders are handled through NovaMart’s secure payment gateway, and vendors will receive their payments (less any applicable fees) in accordance with the payment schedule agreed upon at the time of vendor registration.

8. Prohibited Products and Services

The following items and activities are strictly prohibited on NovaMart:

• Counterfeit or fake goods.

• Illegal, harmful, or prohibited items, including but not limited to drugs, weapons, or stolen goods.

• Products or content that infringe on intellectual property rights.

• Any content or behavior that is discriminatory, offensive, or harmful to others.

NovaMart reserves the right to remove listings, suspend accounts, or take legal action in the event of violations.

9. Order Cancellation and Refunds

Customers may request to cancel an order before it has been processed and shipped. Vendors are required to comply with any cancellation requests that fall within NovaMart’s cancellation policy.

Refunds for returned products will be issued in accordance with NovaMart’s return policy, which outlines conditions for returns, exchanges, and product defects.

10. Intellectual Property

All content, including but not limited to text, graphics, logos, images, videos, and software, available on NovaMart is the property of NovaMart or its licensors and is protected by copyright and intellectual property laws.

Vendors retain ownership of their own product listings and intellectual property related to their products, but by listing products on the Site, vendors grant NovaMart a worldwide, royalty-free, non-exclusive license to use, display, and distribute such content for the purpose of facilitating the marketplace platform.

11. Privacy Policy

NovaMart respects your privacy and is committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and store your personal data. By using the Site, you consent to the collection and use of your data as described in our Privacy Policy.

12. Limitations of Liability

NovaMart is not liable for any damages arising out of:

• Vendor product quality or performance.

• Disputes between customers and vendors.

• Issues arising from the payment processing system or other third-party services.

• Loss of data or business interruptions.

In no event will NovaMart’s liability exceed the amount paid by the customer for a product purchased on the Site.

13. Indemnity

You agree to indemnify and hold harmless NovaMart, its officers, directors, employees, agents, and affiliates from any claim, demand, loss, liability, or expense arising out of your use of the Site, including but not limited to any violation of these Terms.

14. Termination of Accounts

NovaMart reserves the right to suspend or terminate any account (vendor or customer) that violates these Terms or engages in fraudulent, unlawful, or unethical conduct. Vendors may terminate their account at any time by notifying NovaMart.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in [Insert Location] or, if applicable, in the courts of [Insert Jurisdiction].

16. Changes to Terms

NovaMart reserves the right to modify or update these Terms at any time. Any such changes will be posted on this page, and the revised Terms will be effective as of the date of posting.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

NovaMart
SKN Tour and Transport Private Limited
Email: info@novamart.biz
Phone: +91 87911 98837